Cllr.ai is a business SaaS platform operated by Eternyx Innovations Private Limited ("Cllr", "we", "us"). By accepting these Terms or using Services offered subject to them, you agree to them and confirm that you are at least eighteen and authorised to act for your organisation. Cllr reserves the right to update these Terms at any time, subject to the change provisions below. Please review these Terms regularly for changes.
Services
Cllr provides hosted software, APIs and integrations for business workflows. Features depend on your plan and configuration. Custom services and on-premises deployments require a separate agreement. Demonstrations and roadmap statements are not guarantees.
Customer responsibility
You are responsible for users, credentials, data, instructions, campaign content and authorised agent actions. Obtain required permissions, comply with applicable laws and honour opt-outs. Test and supervise workflows, verify important outputs and provide human escalation. A subscription does not supply a regulatory licence.
AI and third-party services
AI may produce inaccurate results. Cllr does not guarantee accuracy, uninterrupted operation, successful contact or business outcomes. Verify consequential outputs. The platform is not an emergency service or regulated professional advice.
To the fullest extent permitted by law and subject to express contractual commitments, Cllr is not responsible for losses caused by customer instructions, unlawful campaigns, customer configurations, unverified output, independent networks or providers, or events beyond our reasonable control.
Charges and refunds
Subscription and usage-credit charges follow your accepted plan or order, including rates, taxes, renewal and credit conditions. Usage pays for metered actions, not guaranteed outcomes. Additional charges and recurring payments must be disclosed and accepted.
Payments are non-refundable unless your agreement or mandatory law provides otherwise. Cancellation does not remove accrued charges or committed fees. See our Billing and Refund Policy for cancellation and billing requests.
Data and intellectual property
You retain rights in your data and authorise processing to provide, secure and support the Services under your agreement. Cllr retains rights in its technology. Your subscription permits use during its term, not ownership, unauthorised resale or copying.
Our Privacy Policy explains information practices. The Data Processing Addendum, when incorporated, governs customer personal-data processing. Service access alone does not authorise unrelated use of customer personal data for model training.
Confidentiality
Each party must protect the other's confidential information and use it only for the agreement, with necessary confidential or lawful disclosures. Public, independently developed or lawfully obtained unrestricted information is excluded. These duties survive termination.
Prohibited use and suspension
Do not use Cllr for fraud, harassment, unlawful outreach, unauthorised recording, deceptive impersonation, infringement or unauthorised access. Do not bypass security or usage restrictions. We may restrict, suspend or terminate affected Services for a material breach, non-payment, abuse or a reasonable security, legal or provider requirement, with notice and an opportunity to remedy where appropriate. Immediate action may be necessary to prevent harm.
Termination
Your order governs term and cancellation. Either party may terminate an uncured material breach after thirty days' written notice, or immediately if incurable or unlawful. Access ends; accrued fees remain payable. Data return and deletion follow the DPA. Ownership, confidentiality, payment, indemnity and liability survive as applicable.
Warranties and liability
Except for express contractual commitments, Services and outputs are provided as is and as available. To the fullest extent permitted by law, Cllr disclaims implied warranties and liability for indirect, consequential, special or punitive damages and lost profits, revenue, goodwill or business opportunities.
Cllr's total aggregate liability across the Services and related contract documents is limited to fees actually paid for the affected Services in the twelve months preceding the event giving rise to liability. Multiple claims do not increase this cap. These exclusions and limits do not apply to fraud, wilful misconduct or liability that cannot lawfully be excluded or limited.
Customer indemnity
You will defend Cllr and its officers and personnel against third-party claims arising from your unlawful use, infringing materials or missing permissions, and pay finally awarded damages, approved settlements and reasonable defence costs, except to the extent caused by Cllr's breach, negligence or wilful misconduct. We will give prompt notice, reasonable cooperation and control of the defence; a settlement imposing liability or other obligations on Cllr requires our consent.
Applicable documents, changes and disputes
Signed negotiated terms prevail. Orders govern commercial particulars, an incorporated DPA governs data processing, and AI Voice Services Terms govern voice use. Liability variations require express agreement.
Updates carry a revised date and notice of material changes, applying prospectively through the agreed acceptance or renewal process. Indian law and competent courts in Bengaluru, Karnataka apply, subject to mandatory rights and signed dispute terms.
For legal enquiries, contact connect@cllr.ai.